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a. General. Delivery times will vary according to the destination and delivery method selected. In addition, depending on the delivery method selected, a signature may be required to complete delivery, additional charges may be assessed if more than one attempt if made for delivery or the Product may be returned to us if delivery cannot be made. We are not responsible for and disclaim all liability for any delays in or additional charges assessed regarding delivery or if delivery cannot be made by the third party responsible for such delivery. We also are not responsible and disclaim all liability for Products lost during shipment. Delayed delivery, the assessment of additional delivery charges, failure to deliver by such third party and loss of Products during shipment do not constitute a breach of these Terms and Conditions nor will they constitute a valid reason or basis for cancellation of Your order.
b. Delivery Lead Times. For specific delivery lead times, please contact us via email at info@thesocietyofscent.com before placing Your order. Once an order has been placed, the shipping option cannot be modified.
c. Delivery Location. Your order will be shipped to the delivery address you provide. Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.
d. Delivery in U.S. All Products shipped to the US shipping Location, except sample orders, are shipped via UPS Ground. For this reason, delivery may take up to a week. Sample orders are shipped via USPS First Class and the delivery may take up to 8-10 business days. Tracking is not available for sample orders.
Orders placed on Friday will be processed on the following Monday.
e. Delivery in Canada. All Products, including sample orders, shipped to Canada are shipped via Canada Post. For this reason, delivery may take up to a week.
Orders placed on Friday will be processed on the following Monday.
11. Returns and Exchanges. All sales of Products are final. We do not provide refunds. Also, we do not accept returns or exchanges unless the Product You received is (a) defective and such defect did not occur during the shipping process or (b) not the Product You ordered. In either case, please contact Us at info@thesocietyofscent.com to make arrangements for the return and replacement of the defective or wrong Product by Us, at Our cost, including shipping.
12. Risk of Loss. Our responsibility and liability for the condition of the Products You purchase is terminated upon Our delivery of the Product to the third party responsible for shipment.
13. Maximum Purchase Policy. We limit orders to six (6) of any single item. Orders exceeding these limits are subject to cancellation.
